Delivery & Returns

PLEASE NOTE: Delivery times may be delayed 3-7 business days due to the impacts of Coronavirus. We aim to process orders on our end within 1-3 business days, however the time it takes for our delivery partners to get your order to you is beyond our control.

Processing Time
We aim to process all orders within 1-2 business days after payment is received. 
In the event of a public holiday or a busy period (holiday season, sales etc), there may be delays of 3-5 business days.
The delivery times listed below are a guide only and will vary depending on your location.
 
Domestic Delivery - Australia
Delivery time frame: 1-7 business days after dispatch

 SHIPPING OPTION ORDERS UNDER $50 ORDERS $50 AND OVER
Standard with tracking  $5.00 FREE
International Delivery - New Zealand
Delivery time frame: 10-20 business days after dispatch

 SHIPPING OPTION ORDERS UNDER $50 ORDERS $50 AND OVER
Standard with tracking  $10.00

$5.00

International Delivery - Rest of the World
Delivery time frame: 21-30 business days after dispatch

 SHIPPING OPTION ORDERS UNDER $50 ORDERS $50 AND OVER
Standard with tracking  $15.00 $10.00
Excluded Destinations
Due to the cancellation of an increasing number of international flights and country specific lockdowns, we can not ship to the following destinations: Antigua and Barbuda, Azerbaijan, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brunei Darussalam, Cape Verde, Cayman Islands, Chile, Comoros Union of the Dominica, Cuba, Eswatini (Swaziland), Fiji, French Polynesia, Gambia, Grenada, Guadeloupe, Guatemala, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Iraq, Jamaica, Laos, Libya, Lithuania, Martinique, Mongolia, Montenegro, Myanmar, New Caledonia, Nicaragua, North Korea, Pakistan, Papua New Guinea, Réunion, Saint Vincent and the Grenadines, Samoa, Sao Tomé and Príncipe, St. Kitts and Nevis, St. Lucia, Sudan, Suriname, Syrian Arab Republic, Tuvalu, Vanuatu, Venezuela, Wallis and Futuna, Yemen

Returns
We do not offer returns or exchanges on any of our products. Please make sure you measure your dog’s neck to ensure you purchase the correct size bandana.

Received a faulty or incorrect item?
We're so sorry about that! Please fill in this contact form if there is a problem and we will sort it out. Alternatively, you can email us at: hello@heypup.store