Delivery & Returns

Processing Time
We aim to process all orders within 1-2 business days after payment is received. 
In the event of a public holiday or a busy period (holiday season, sales etc), there may be delays of 3-5 business days.
The delivery times listed below are a guide only and will vary depending on your location.
 
Delivery (Australia Only)
Delivery time frame: 1-7 business days after dispatch

 SHIPPING OPTION ORDERS UNDER $50 ORDERS $50 AND OVER
Standard with tracking  $5.00 FREE
Returns & Exchanges
We do not offer returns or exchanges on any of our products if you change your mind or order the incorrect size. Please make sure you measure your dog’s neck to ensure you purchase the correct size.

Received a faulty or incorrect item?
We're so sorry about that! Please fill in this contact form if there is a problem and we will sort it out. Alternatively, you can email us at: hello@heypup.store