Terms & Conditions
By using this website and/or purchasing from this website, you agree to the following terms and conditions:
1. Delivery times may be delayed 3-7 business days due to the impacts of Coronavirus. We aim to process orders on our end within 1-3 business days, however the time it takes for our delivery partners to get your order to you is beyond our control.
2. You have measured your dog's neck and read the size guide to ensure you buy the correct size bandana.
3. Once you have received your order, there are no exchanges or refunds for change of mind or wrong size purchases. If in doubt, please email us with your dog's neck measurements and we will advise the correct size to purchase.
4. We do not offer cancels or refunds on orders once orders have been placed. If you need to make changes to your order, please email us ASAP and we will see if we can update the order if it has not been dispatched yet.
5. If you input the wrong delivery address and the order has already been dispatched, Hey Pup cannot accept any responsibility for any loss experienced. It is your obligation to supply accurate details at the time of order.
6. If you have received a faulty bandana, please email us ASAP. We ask that you tell us what is wrong with the bandana and send us photos of it. We can issue a full refund or send you a new bandana. If your original order is out of stock, we will ask you to select a different design.
7. If you have received an incorrect order, please email us ASAP. We can issue a full refund or send you a new bandana. If your original order is out of stock, we will ask you to select a different design.
8. If you request for your parcel to be delivered and left unattended, you acknowledge that Hey Pup is not liable in any way for any loss or damages to the parcel.
9. Actual colour of bandanas may vary slightly between on screen and real life. This is due to the fact that every computer monitor or phone screen has different capabilities to display colours and that everyone sees colours differently.
10. Product prices and shipping prices are subject to change without notice.
11. Terms and conditions are subject to change without notice.